As a business owner, what were your main reasons for starting your business? To expand, grow and run a successful company? To be your own boss and look after your family? Or is it to have the company run itself and still be profitable without your leadership? Empowering for Delegation In order to accomplish any…
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How do you keep your customers loyal? This is something that many companies struggle to do for many different reasons. Creating a strategy that works requires a lot of trial and error, plus an enormous amount of time as each company is different. One strategy that works for one market may not work for the…
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Budgeting is a term you either love or hate. Often you will hear instances such as; Are we sticking to the budget? We are under budget or the dreaded – We’ve gone over budget. However, a budget is not simply a restricted pot of money. Meeting Expectations Budgeting concerns so much more than just allocating…
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Owning a business, as we know, is a never-ending management role. Despite the stress and worrying about finances, targets and morale – do you ever think about the ethics of your organisation? There is an expectation among all business to operate and behave ethically. By ethically I mean what our society deems morally to be…
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Too often in business, Health & Safety is overlooked. Depending on the business, it can either be heavily enforced or not enforced enough. Upon a new starter’s arrival, they would have likely received the company’s Health & Safety policy in written form and then all the other company induction information. They’re then expected to read…
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At Hayward Miller, we believe that frequent, effective communication is the key to selling. Following our own method called “The Hayward Miller Way”, we have proven procedures in place that allow our team to increase the probability of converting leads into sales. The B.A.N.T. Process The Hayward Miller Way encourages salespeople to firstly capture all…
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Organisational Structure encompasses a business’s workforce and its lines of authority. It refers to management and all communications concerning who is accountable and responsible for decision making. A particular focus is on the teams, departments and divisions within a company and covers dynamics such as Chain of Command, Centralisation and Span of Control. Organisational Structure…
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What is Outsourcing? Outsourcing is the practice of hiring another company or team to deliver some of your own business processes. The term seems to have a negative connotation; if a company claims that its sales department is outsourced, others may argue that the business is inefficient and must have consistency issues with the service.…
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For most businesses, their aim is to grow within existing markets. This can lead to many different processes when deciding, “Where do I begin?” There are expansion strategies, pricing strategies, market entry strategies, marketing strategies and so on. Whatever the strategy, a simple question needs to be asked; – “Will this venture be sustainable?” Ansoff’s…
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