Privacy Policy

This Privacy Policy explains how Hayward Miller Limited collects, uses, shares and protects your personal information when you visit our website or get in touch with us, and sets out your rights under UK data protection law.

We are committed to protecting your privacy and handling your personal data openly and transparently, in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), as amended by the Data (Use and Access) Act 2025.

Who we are

Hayward Miller Limited (referred to as we, us or our) is the data controller responsible for your personal data. We are a B2B sales and marketing agency registered in England and Wales, with our registered office at Keystone Enterprise Factory, 39 Brunel Way, Thetford, Norfolk, IP24 1HP.

The information we collect

We may collect and process the following types of personal data:

• Identity and contact details, such as your name, job title, company name, email address and telephone number, which you provide when you complete a form, request information or contact us.
• Correspondence and enquiry details, including the content of messages you send us and records of our communications with you.
• Technical and usage data, such as your IP address, browser type, device information and how you use our website, collected automatically through cookies and similar technologies.

We do not intentionally collect special category (sensitive) personal data through this website.

How we use your information and our lawful bases

Under UK data protection law we must always have a lawful basis for using your personal data. We process your information for the following purposes:

• To respond to your enquiries and provide the information or services you request, on the basis of our legitimate interests in responding to you, or to take steps at your request before entering into a contract.
• To provide, operate and improve our website and services, on the basis of our legitimate interests in running and developing our business.
• To send you relevant marketing communications where you have agreed to receive them, on the basis of your consent, which you can withdraw at any time.
• To comply with our legal and regulatory obligations, on the basis of those obligations.

Cookies

Our website uses cookies and similar technologies. For full details of the cookies we use and how you can manage them, please see our Cookie Policy.

Sharing your information

We do not sell your personal data. We may share it with trusted third parties who help us run our business and website, such as IT, hosting, marketing and analytics providers and professional advisers. These parties act on our instructions under appropriate contracts. We may also disclose your information where required to do so by law or to protect our legal rights.

International transfers

Where any of our providers process personal data outside the United Kingdom, we take steps to ensure it is protected by appropriate safeguards, such as UK adequacy regulations or the International Data Transfer Agreement, in line with UK data protection law.

How long we keep your information

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements. When it is no longer needed, we securely delete or anonymise it.

Keeping your information secure

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. No transmission over the internet can be guaranteed to be completely secure, but we take reasonable steps to safeguard your information.

Your rights

Under UK data protection law you have the following rights in relation to your personal data:

• The right to be informed about how we use your data.
• The right to access the personal data we hold about you.
• The right to have inaccurate or incomplete data corrected.
• The right to have your data erased in certain circumstances.
• The right to restrict or object to our processing of your data.
• The right to data portability.
• The right to withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us using the details below. We will respond within one month.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to complain to us directly, and we will acknowledge and investigate your complaint. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk. We would welcome the chance to resolve your concerns before you approach the ICO.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites, and we encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The latest version will always be available on this page.

How to contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us by post at Hayward Miller Limited, Keystone Enterprise Factory, 39 Brunel Way, Thetford, Norfolk, IP24 1HP, by phone on 01842 777 760, or through our contact page.