Business Administrator – Apprenticeship

Your Complete Sales Solution

Apprenticeship summary

Key Responsibilities | Training will be given in all areas

*Hayward Miller Ltd will be referred to as HML.

  • Answering and directing incoming calls – Making notes and contacting relevant staff when needed.
  • General administrative duties including routine photocopying, scanning, filing, and archiving.
  • Assisting the Office Administrator and Managing Director with booking meetings, Zoom calls, exhibitions, and travel arrangements for all staff.
  • Sending follow-up emails to clients and any potential leads.
  • Liaising with clients via telephone, regarding enquiries.
  • Using Microsoft Office to create templates and reports.
  • Ordering stationery, office supplies and consumables.
  • Dealing with the incoming and outgoing post.
  • Keeping all databases and CRM (Customer Relationship Management) systems updated with opportunity details.

Other Responsibilities | Training will be given in all areas

  • Creating databases from scratch, made up of potential leads for HML and its clients.
  • Conducting ‘Desk’ Market Research for databases (via Magazine, Internet, Exhibition Lists, Trade Bodies, Databases etc. or direct contact via telephone).
  • Providing background research for client meetings.
  • Researching tender opportunities.

Requirements and Prospects

Desired Qualities

  • Professional, confident telephone manner and communication skills.
  • Excellent writing abilities for email communication, reports, and peer review work.
  • Knowledge of Word, Excel, and Outlook beneficial.
  • Proactive problem solver.
  • Organised, good time management and consistency in work.
  • Ability to easily build a relationship/rapport with clients and team.
  • Willingness to assist others – team player.
  • Adaptable to change and ambition to progress with the company as it grows.

 Desired Qualifications

  • Minimum of 5 GCSEs or equivalent (including a minimum of grade B mathematics and English preferred.)
  • IT GCSE desired but not essential
  • Any Market Research/Admin experience welcomed but not necessary as this role will be trained, learning the HML way of doing things.

To support the company’s operational needs and assist coordination with the sales function, including general office administration, answering calls, organising monthly reporting tasks.

Assisting the Office Administrator and Managing Director with team diaries, client engagements, customer service and ensuring the continued success of Hayward Miller Ltd.


Visit our listing on the GOV.UK website to apply to this Apprenticeship. (See below)

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